| Key responsibilities of the Regional Sales Manager: Organizes and Plans: Identifies specific work objectives and short-term actions; coordinates resources to meet objectives; anticipates obstacles and upcoming changes; maintains a disciplined and systematic approach to sales management duties - regularly scheduled calls, meetings, ride alongs, etc. Acquires Industry and Market Knowledge: Acquires and applies up-to-date information about the home care industry; understands the company's services, competitive advantages and opportunities by market; maintains market knowledge of all accounts within their regions. Drives for Results: Sets and pursues aggressive goals while adhering to compliance standards; shows a sense of urgency; persists despite obstacles; holds Account Executives accountable for achieving budgeted admits; monitors number of contacts, appointments scheduled, referrals made, and other sales activities of Account Executives. Attracts and Develops Talent: Attracts and selects high performers using recruiting and selection best practices; gives timely, accurate and constructive feedback; coaches Account Executives on how to identify key referral sources, develop new business, and grow their markets; ensures Account Executives are capable of educating all stakeholders about the benefits of home care services; effectively works with Account Executives on pre-call strategizing and post-call debriefing - identifying what worked well and what didn't. Communication Skills: Speaks clearly and expresses self well in all situations; actively listens to others' ideas and opinions; keeps others informed; writes clearly and concisely; Customer Focused: Seeks to clearly understand customer requirements; is service-oriented; takes action to address customer needs; measures success by customer feedback. Demonstrates Self and Social Awareness: Understands personal strengths and limitations and how he/she is perceived by others; able to control emotions and act in a consistent, reliable manner; demonstrates humility, empathy for others, and organizational intuition; cares sincerely about the people and the organization. Mediates conflict: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; identifies underlying reasons for conflict; demonstrates active listening; identifies common ground before pointing out disagreements. Effectively solves problems and restores relationships with all referral sources. Builds Relationships: Proactively builds bridges between sales and operations by developing friendly, candid and trusting relations; treats others fairly and with respect; seeks resolution of disagreements through open, constructive discussion. Motivates Others: Encourages personal investment and a desire to excel by others; spurs others to action; recognizes and rewards others' accomplishments; consistently conveys commitment to the company and positive expectations about what the team can achieve. |